Troubleshooting & Delay Support

M&P Tracking Not Updating? Causes and What to Do

A plain guide for senders and receivers when M&P tracking stops changing: why it happens, how long to wait and when to call.

Focus: Tracking Pauses and What to DoFor: Receivers and Online Shoppers

First: Do Not Assume the Parcel Is Lost

Tracking only changes when a parcel is scanned at a new stop. While it travels between cities, there is no scan, so tracking can stay the same for a while. A pause very rarely means the parcel is lost.

1. Check Your Tracking Number First

Before you decide tracking is stuck, make sure you entered the right number:

At least 7 digits: M&P tracking needs at least 7 digits. If you entered fewer, no result will show.
Tracking number vs shop order number: Online shops often give you their own order number (for example #PK-89210). M&P cannot find these. Use the courier tracking number from your dispatch message.

2. Common Reasons Tracking Pauses

If your number is correct, these everyday reasons can explain why tracking has not changed:

Waiting for the First Scan

A parcel handed in during the day may wait at the courier centre until it is collected and taken to the hub. We could not confirm the exact times of the first hub scan.

Travel Between Cities

A trip between big cities takes many hours by road. There are no scans on the way, only when the parcel reaches the next hub.

Sundays

M&P works Monday to Saturday, 09:00 AM to 05:30 PM. A parcel sent on Saturday afternoon may not show much change until Monday.

Weather

Thick winter fog in Punjab and the north can slow traffic and flights, so the next scan takes longer to appear.

3. How Long to Wait for Each Service

Whether a parcel is really late depends on the service the sender chose:

Same Day Delivery (Intra-City Only):

Only within Karachi, Lahore and Islamabad. If the day is ending with no delivery and no problem shown, call customer support.

Overnight (Between Cities):

M&P’s fast service between cities. No scans during the overnight trip is normal. If the arrival scan has still not appeared long after the earlier gaps on the same trip, it is worth asking.

Second Day / Smaller Towns:

M&P’s lower-cost service takes 48 to 72 hours. Parcels to smaller towns can take longer, because they need extra steps.

4. What to Have Ready Before You Call

When you contact M&P customer care, have these details ready so they can find your parcel quickly:

Details to Have Ready

Tracking number: Your tracking number (at least 7 digits).
From and to: For example, sent from Lahore to Karachi.
Booking date and service: For example, Overnight, booked on Tuesday.
Receiver’s phone number and address: So M&P can check the address and contact details.
Reference number: Write down any reference number they give you, so you can follow up.

5. M&P Contact Details

To trace a parcel, arrange another delivery or fix an address, contact M&P customer care:

UAN Helpline:(021) 111-202-202

Email Address:contact@mulphilog.com

Operating Hours:Mon–Sat 09:00 AM – 05:30 PM

Official Portal:mulphilog.com